If you change your mind or an order doesn’t meet your expectation, we will happily offer a refund or exchange as long as the product is returned unused, in its original condition and within 30 days of receipt.
This includes the product manual and any packaging included.
We won't be able to offer you a refund if you have assembled or modified a product before returning it.
Eccetera is also unable to refund or exchange an item where the packaging or the product is returned damaged or marked.
Products must be returned to Eccetera within 30 days of receipt of the purchase.
Refunds are only available for the original method of payment used on the order and are valid for 3 months from date of purchase. If the payment method used is no longer available, or the purchase has been made more than 3 months earlier, we are able to offer a store credit only.
Please note we do not offer free return on sale items or items classified as bulky goods.
Preparing your item for return
Please email firstname.lastname@example.org within 30 days of receiving your order if you would like to return an item.
We ask that you include a copy of the tax invoice or order confirmation email as proof of purchase. The item will remain your responsibility until it has been handed over to an Australia Post Outlet.
For your own peace of mind we recommend that you carefully repackage your item to avoid any damage during transportation. Please retain proof of postage until we have confirmed your refund has been processed.
Once we have safely received your returned unused item, we will inspect the item before advising you by email that a refund has been processed. We will refund your item at the purchase price.
Our address for Returning Items
Shop 3, 22 Jardine Street
Kingston, ACT 2604
If you want to cancel an order, which has not yet been dispatched, please let us know as soon as possible at email@example.com. If your order has been dispatched, you will need to return the order to us at your expense.
Faulty or broken items
We aim to always represent and dispatch quality products. If you believe the item you have received is faulty, please contact us at firstname.lastname@example.org as soon as possible. Include your order number, name and address, and as many details as possible about the product and its fault.
Please let us know within seven days of receiving the item that it is faulty, to allow us to resolve the matter quickly by arranging exchange, repair or refund.
When returning a faulty item we ask that you please follow the guidelines from the section above on 'Preparing your Item for return'.
Incorrect or missing item
If you have received an item that is not what you had originally ordered, or you believe an item has not been included in your order, please contact us at email@example.com immediately, quoting your order number, name and address, details of the product received and product originally ordered, or missing, and whether you require a refund or replacement.
We will then be in touch with advice on how you should proceed with the return if necessary.